Enjoy, Stay in Control
Hearts2hearts believes gaming should be enjoyable — not stressful. Our Responsible Gaming Our policy is here to help you stay within safe limits and get the most out of your experience.
What Is Responsible Gaming?
On hearts2hearts Responsible Gaming means betting within your means, with full awareness of what you're doing.
Many people enjoy Sports Betting or online gaming as a form of entertainment — and that's perfectly normal. But sometimes the fun can go a little too far. When that happens, it's worth remembering that it's just a game, and every game has its rules.
Hearts2hearts has built a set of tools and features to help you Responsible Gaming every step of the way. From deposit limits to temporary breaks — it's all in your hands.
- Play is always for fun, not for a living.
- Only bet what you can afford to lose.
- Set your time and spending limits before you start playing.
- Avoid playing when you're tired or stressed.
- Don't chase your losses by placing bigger bets.
Sample User Limit Management
* This is a sample image. Update your own limits from Account Settings.
Our Protective Tools
On hearts2hearts Responsible Gaming Powerful tools to help you stay in control
Set Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period — so you don't overspend in the heat of the moment.
Session Time Limit
Set a daily time limit for how long you play. Once the limit is reached, you'll be logged out automatically. This makes it easy to ensure you have enough time for family and work.
Cooling-Off Period
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this time. Once the period ends, your account will reactivate automatically.
Self-Exclusion
If things feel like they're getting out of hand, use the self-exclusion option. Your account can be fully suspended for anywhere between 6 months and 5 years — and cannot be reopened during that time under any circumstances.
Bet Limit Controls
Set a maximum stake limit per bet. This tool is especially useful for curbing the urge to place large bets all at once. Play within limits that match your budget.
Activity Review
View your full gaming history, win/loss record, and time spent. Analyze where most of your time and money is going. Awareness is the first step toward responsible gaming.
Recognize the Warning Signs
Problem betting doesn't always start suddenly. Habits shift gradually. Read through the questions below and ask yourself honestly.
Self-Assessment
Answer the questions below honestly. Nothing is recorded — this is just for you.
How to Set Limits
On hearts2hearts Responsible Gaming The tools are simple to use
Log In to Your Account Step 1
Click the "Login" button in the top navigation and sign in with your username and password.
Go to Profile Settings Step 2
Click your profile icon in the top right corner, then select "Account Settings".
Go to the "Responsible Gaming" tab Step 3
From the Settings menu, find the "Responsible Gaming" option — all protective tools are available in one place.
Choose Your Preferred Limit Step 4
Choose what you need — deposit limit, session time, bet limit, or cooling-off — then set the amount or duration.
Confirm Step 5
Click the "Save" button. Limit decreases take effect immediately; increases require a 24-hour waiting period.
Need Help? Support
For any concerns, email us at support@hearts2hearts.click or visit the Help Center — we're available 24/7.
The hearts2hearts Commitment
We're more than a betting platform — we're committed to building a responsible community. Responsible Gaming This isn't a business strategy — it's a core principle.
We encourage every new user to read our responsible gaming guidelines — because we believe an informed player is a better player.
Our tech team is continuously adding new protective tools and making existing ones more effective.
- No one under the age of 18 is permitted to open an account.
- An automated alert system is in place to detect problematic gaming behavior.
- Our trained support team is equipped to handle sensitive situations.
- No advertisements encourage excessive play.
- Annual third-party responsible gaming audits are conducted.
Age Verification
A strict age verification process at registration ensures that only users aged 18 and above can access the platform.
Smart Detection
Our AI system automatically alerts users when it detects unusual betting patterns.
Family Protection
To restrict a family member from accessing your account, please notify our support team.
Mental Health Support
For problem gambling addiction, we can connect you with professional counselling services.