Hearts2hearts Privacy Policy
Your personal data is our most important asset. In this privacy policy, we clearly explain how your information is collected, used, and kept secure.
1. Introduction
Welcome to Hearts2hearts. This Privacy Policy This document explains what information we collect when you use our website hearts2hearts.click or mobile app, why we collect it, and how it is used.
This Privacy Policy This policy is built in compliance with international data protection laws — in particular, the GDPR (General Data Protection Regulation). By using our platform, you agree to this policy.
Your Privacy To ensure this, we have put in place strict technical and organizational measures. If you have any questions about this policy, feel free to contact us at support@hearts2hearts.click at any time.
2. What Information We Collect
Hearts2hearts collects information from you for various purposes. Below, we clearly outline what types of data are collected and when.
Information Provided Directly
| Data Type | When Collected | Why It Matters |
|---|---|---|
| Full Name | At Registration | Identity Verification & KYC |
| Email Address | During Registration & Communication | Account Security & Notices |
| Mobile Number | At Registration | OTP Verification & Support |
| Date of Birth | At Registration | Age Verification (18+) |
| Address | For KYC Verification | Identity Verification |
| Payment Information | On Deposits/Withdrawals | Financial Transaction Processing |
Automatically Collected Data
- IP address and device type — used for security and fraud prevention.
- Browser type and operating system — used to improve service quality.
- Login times, session duration, and page visit details.
- Betting activity and transaction history.
- Data collected via cookies and equivalent tracking technologies.
3. How Your Information Is Used
Hearts2hearts your Privacy committed to protecting. Your data is used solely for the following purposes:
- Account Management: To verify your registration, login, and account security.
- Service Delivery: To keep betting, payment, and other platform features running smoothly.
- KYC Verification: To verify age and identity and to prevent money laundering.
- Customer Support: To promptly resolve your questions, complaints, or issues.
- Fraud Prevention: To detect unusual activity and keep your account secure.
- Service Improvement: To improve the user experience and enhance platform quality.
- Legal Obligations: To meet regulatory authority requirements.
4. Data Storage & Retention
Hearts2hearts stores your information on secure servers. Our data centers operate in compliance with international security standards. Privacy Policy Data retention periods are outlined below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Financial Transactions | 7 years | Tax & Regulatory Requirements |
| Betting History | 5 Years | Dispute Resolution |
| KYC Documents | 5 years after account closure | Legal Compliance |
| Log Files | 18 Months | Security Monitoring |
| Cookie Information | 2 years from session | Saving User Preferences |
Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.
5. Data Sharing & Third Parties
Hearts2hearts never sells your personal information. However, limited data may be shared with trusted partners as necessary to operate our services.
When Information Is Shared
- Payment Processors: Payment gateways including bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
- Identity Verification Provider: Approved third-party identity verification providers assist with the KYC process.
- Legal Authorities: Data may be disclosed in response to a court order or other legal obligation.
- Regulatory Authorities: To cooperate with licensing authority investigations.
What We Never Share
- Selling data to advertisers or marketing companies.
- Sharing personal information with social media platforms.
- Sharing data with unnecessary or unauthorized third parties.
6. Cookie Policy
The hearts2hearts website uses cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your language preferences and settings.
- Analytical Cookies: Collects platform usage statistics — fully anonymized.
- Security Cookies: To detect suspicious login attempts and fraudulent activity.
7. Your Rights
Hearts2hearts' Privacy Policy You have full control over your own data. Your key rights are outlined below.
Right of Access
The right to know what personal data we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction of any inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to request that processing of your data be restricted under certain circumstances.
Right to Data Portability
The right to receive your data in a portable format and transfer it elsewhere.
Right to Object
The right to object to the processing of your data for specific purposes.
8. Child Protection
Hearts2hearts is strictly not intended for anyone under the age of 18. Our Privacy Policy Child protection is our highest priority.
- We do not knowingly collect any information from individuals under the age of 18.
- If an underage user is identified, their account and data are immediately deleted.
- Age verification is mandatory at the time of registration.
If you believe a minor is using our platform, please report it immediately at support@hearts2hearts.click.
9. Security Measures
Hearts2hearts uses industry-standard technology to keep your information secure. Our Privacy The protection framework is as follows.
- SSL Encryption: All data transmissions are encrypted using 256-bit SSL/TLS technology.
- Two-Factor Authentication: Two-factor authentication is mandatory for sensitive operations.
- Regular Audits: Regular security audits conducted by independent security experts.
- Access Control: Only authorized personnel can access data on a need-to-know basis.
- Data Backup: Regular secure backups are maintained.
- Incident Response: In the event of a data breach, affected users will be notified within 72 hours.
10. Contact & Updates
This Privacy Policy If you have any questions, concerns, or requests, please don't hesitate to reach out. hearts2hearts is always here for you.
Hearts2hearts reserves the right to update this policy at any time. You will be notified of significant changes via email or an in-platform notice. Continued use of the platform after any update constitutes acceptance of the revised policy.
Email: support@hearts2hearts.click
Response Time: Within 30 business days
Support: 7 days a week, 24 hours a day
Our Commitment to Protecting Your Data
Your Privacy What We Do to Ensure This
End-to-End Encryption
Every transaction and personal detail you share is protected with 256-bit SSL encryption — completely inaccessible to third parties.
Your Data Is Never Sold
We never sell your personal data to third parties. Your information is used solely to improve our services.
You're in Full Control
View, update, or request deletion of your data at any time. You have full control over your privacy.
Following International Standards
Hearts2hearts complies with international data protection standards, including GDPR. Our policies are regularly audited by independent experts.
Instant Alerts
If any unusual activity is detected on your account, we notify you immediately via email and SMS.
Transparent Data Retention Policy
We clearly state how long each type of data is retained. Once the retention period ends, the data is securely deleted.